100% Money Back Guarantee Refund and Return Policy:
We place customer service as a priority.
Stress-Free Living and BrainTrainCoach.com gives you a stress-free buying experience, including easy returns & refunds. The policies on this page apply to purchases made through all sales channels from Stress-Free Living and BrainTrainCoach.com.
Contact us prior to any return. We will immediately address your needs.
We accept returns for exchange or refund 60 calendar days after delivery of the product. At our sole discretion after 60 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”.
Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 60 calendar days of the delivery date (after 60 days no returns are allowed)
- apparel items cannot be washed and must have original tags included
- unless noted that it cannot be returned or has a different return policy time period (for example, software restricted by manufacturer) other than that 60 days noted in that item’s particular item description. Any item with a longer guarantee from the manufacturer will always be honored
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
100% Refund amount is contingent upon inspection of item(s) upon return.
For all items that are returned under the guidelines herein, we refund 100% of the purchase price. For Stress-Free Living buying, we do not charge any restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 60 days if you intend to return ANY item back to our store. Items returned to us AFTER 60 days and WITHOUT contacting us will NOT be refunded.
Your sales receipt or packing slip must accompany returns.
Customer is responsible for all shipping costs if seller is not at fault unless otherwise specifically noted. For any and all items that are defective, Stress-Free Living will pay for all shipping charges for return or exchange.
Contact Us:
Email: support@braintraincoach.com
Customer service: 800-678-4210
(*note return authorization # must be obtained prior to shipping*)
Return shipping address:
Stress-Free Living Co.
BrainTrainCoach.com Returns
229 Sylmar Rd
Rising Sun, MD 21911